The video Did you know 4.0 highlights a number of trends in the way we use information that have implications for policy development within the library and information sector.
Some of the shifts and trends identified in this video include:
- a significant (and climbing) increase in the use of mobile devices
- the increase in digital publishing,
- increased participation by ‘mainstream’ consumers of Web 2.0 technologies means that more people are getting their news and information from social networking sites and they are using cloud services for collaboration and instant feedback
- the rise of social media usage in organisations has led to the need for new policies to cover activities that were not invented 6 years ago
- the cost of technology such as smart phones and tablets continues to decrease while the power and capabilities of those devices continues to increase
What does all of this mean for those of us working in the information management space? We have new ways of connecting with our customer base and need to explore which of those ways we implement.
Our organisations must make our services more mobile friendly with specially designed websites or creation of ‘Apps’ for smart phones and tablets. We need the flexibility to enable us to keep up with new technologies and be able to experiment with new ideas, find our where our customers are and whether we can meet them there in that space.
Making these decisions is easier within a policy framework that provides guidelines for staff venturing into new spaces. The challenge for policy makers is allowing enough flexibility to enable changes (Web 2.0 technologies are only a few years old and would not have been forseen when policy was being written in the early 2000’s) while still ensuring decisions and actions are in keeping with the organisation’s goals and philosophies. A good policy can protect the organisation and its staff while also allowing room for some creativity and quick decision making in order to meet a customer need.
Bryson, J. (2007). Managing information services: A transformational approach Burlington. Ashgate e-book